Support
Need help with Parkfetch? Find answers below or contact our team.
Contact Support
Our team is available Monday through Friday, 9am–6pm ET.
Operator App
How do I log into the Operator app?
Enter your phone number and the 4-digit PIN provided by your building administrator. If you don't have a PIN, contact your building manager or reach out to our support team.
I'm not receiving push notifications
Make sure notifications are enabled for the Parkfetch Operator app in your phone's Settings > Notifications. Also check that your phone is not in Do Not Disturb mode. If notifications are enabled and you're still not receiving them, try signing out and back in.
Requests aren't showing up on my dashboard
Check that you're connected to the internet and that the green 'Live' indicator is visible in the top right corner. If you see 'Connection lost,' the app will automatically reconnect. Pull down to refresh the request list.
How do I acknowledge a request?
When a new request comes in, a full-screen notification will appear. Tap 'Acknowledge' to confirm you've received the request. The request will then show as 'Confirmed' on your dashboard.
How do I add a car request manually?
Tap the '+ ADD CAR' button in the bottom right corner. Enter the car number, time, and date. This is useful when a resident requests their car in person or by phone.
How do I manage my team?
Your building administrator can add and remove team members from the customer dashboard under the 'Team' tab. Each team member gets their own phone number and PIN for login.
Residents & SMS
How do I request my car?
Text your car number and pickup time to your building's Parkfetch phone number. For example: 'Car 5 today at 2pm' or just 'Car 5' for right now. You'll receive a confirmation via text.
How do I cancel a request?
Reply 'Cancel' or 'Cancel car 5' to the same number. You'll receive a confirmation that your request has been cancelled.
How do I change the time of my request?
Reply with 'Change to 3pm' or 'Move car 5 to 4pm.' The system will update your existing request and confirm via text.
What formats can I use for dates and times?
Parkfetch understands natural language. You can say 'tomorrow at 2pm,' 'Friday morning,' 'May 22 at 3pm,' '05/22 at 2pm,' or just 'now.' Times without AM/PM are interpreted from context — 'afternoon 3' means 3pm.
How do I stop receiving text messages?
Reply STOP to any Parkfetch message to opt out of all SMS. You can opt back in anytime by texting START.
I'm getting an error when I text
Make sure you're texting the correct number for your building. If you're a new resident, your building may need to register your phone number first. Contact your building manager or our support team.
Building Administrators
How do I add operators to my team?
Go to your customer dashboard and select the 'Team' tab. Click '+ Add Member,' enter their name, phone number, and role. They'll receive a 4-digit PIN to log into the Operator app.
How do I view request history?
Your customer dashboard has an analytics section showing top requesters and most-requested cars. For detailed request history, contact our support team.
How do I manage billing?
Go to your customer dashboard and select the 'Billing' tab. Click 'Manage Billing & Payment Methods' to access Stripe's customer portal where you can update payment methods, view invoices, and manage your subscription.
How do I cancel my subscription?
You can cancel anytime from the Billing tab in your customer dashboard, or contact our support team. There are no long-term contracts.