Terms & Conditions
Last updated: May 16, 2026
These Terms & Conditions ("Terms") govern your use of the Parkfetch service operated by Orph Labs AI, Inc. ("Parkfetch," "we," "us," or "our"). By using Parkfetch, you agree to these Terms.
1. Service Description
Parkfetch is a car retrieval coordination service for residents of private garages, doorman buildings, and valet-staffed properties. You can request your car via the Parkfetch app, SMS, or phone call, and your building's garage operator will retrieve your vehicle.
2. SMS & Voice Terms
Parkfetch is operated by Orph Labs AI, Inc. The following SMS terms apply when you use the Parkfetch messaging service:
SMS Opt-In & Program Details
Program name: Parkfetch Car Retrieval Alerts
Operated by: Orph Labs AI, Inc.
How to opt in: Text your car number and pickup time to your building's dedicated Parkfetch phone number to opt in and receive SMS messages. For example, text "Car 5 today at 2pm" to:
(646) 663-8575
By sending a text message to this number, you consent to receive automated SMS messages from Parkfetch related to your car retrieval requests.
You can also opt in online: Sign up for SMS alerts here
- What you'll receive: Car retrieval request confirmations, status updates, ETA notifications, and service-related messages.
- Message frequency varies based on your usage. You will only receive messages in direct response to your car retrieval requests.
- Message and data rates may apply. Check with your carrier for details.
Reply STOP to opt out of all SMS messages at any time.
Reply HELP for assistance or contact info@orphmedia.com.
Carriers are not liable for any delayed or undelivered messages.
Consent to receive SMS messages is NOT a condition of purchasing any goods or services, nor is it required to use the Parkfetch car retrieval service. You may use alternative methods (phone call, in-person request) to request your car without opting in to SMS. You may opt out at any time by replying STOP.
3. Eligibility
You must be at least 18 years old and a resident or authorized user of a participating building to use Parkfetch.
4. Your Responsibilities
- Provide accurate vehicle and contact information.
- Be available to collect your vehicle when notified that it is ready.
- Do not use the service for unlawful purposes.
5. Limitation of Liability
Parkfetch coordinates communication between residents and garage operators. We are not responsible for vehicle damage, delays caused by garage operators, or any loss arising from use of the service. The service is provided "as is" without warranties of any kind.
6. Privacy
Your use of Parkfetch is also governed by our Privacy Policy.
7. Changes to Terms
We may update these Terms from time to time. Continued use of Parkfetch after changes constitutes acceptance of the updated Terms.
8. Termination
We may suspend or terminate your access to Parkfetch at any time, with or without cause. You may stop using the service at any time by replying STOP to opt out of SMS or by discontinuing use of the app.
9. Contact
Orph Labs AI, Inc.
Email: info@orphmedia.com
Phone: +1 646 688 4000